Terms of Service

These Terms of Service are an agreement between Webbebo Technologies, H946, Phase 4, Ganapathy Maanagar, Coimbatore, Tamil Nadu 641006, India ("Webbebo Technologies", "we", "us"), the operator of Onlyform, and the person or organisation that creates an account or buys a subscription ("you"). If you accept on behalf of an organisation, you confirm that you are authorised to bind it.

These Terms cover the Onlyform website, dashboard, form builder, APIs and subscriptions. Our Acceptable Use Policy and Refund and Cancellation Policy form part of these Terms. Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement applies when we process personal data on your behalf. By creating an account or using the service, you accept these Terms.

You may use Onlyform if you have the legal capacity to enter a binding contract where you live, or if a parent, guardian or organisation with that capacity accepts these Terms for you and takes responsibility for your use. You must not use Onlyform where the law, sanctions or export controls prohibit it, or hide your location or identity to get around such a restriction.

People who answer a form do not need an account and do not become our customers by answering it. The form owner is responsible for its relationship with its respondents.

Give accurate account and billing details and keep them up to date. Keep your password, passkeys and connected-service tokens secure, and tell us promptly at support@onlyform.com if you suspect unauthorised access. You are responsible for everything done through your account and by the members you invite to your workspaces. Do not share logins to avoid paying for seats, or open multiple accounts to get around plan limits.

Onlyform lets you build and publish forms, collect responses, analyse results and connect other services. Your plan's features, limits and price are shown on our pricing page and at checkout. We continually improve the service and may add, change or remove features. If we make a change that materially reduces a paid feature you rely on, we will give you reasonable notice, and you may cancel and receive a refund of any prepaid fees for the unused period affected.

We work to keep Onlyform available and reliable, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and we may act immediately where security or the law requires.

Paid plans are billed in advance, monthly or annually, in the currency shown at checkout. Card and other conventional payments are processed by Stripe. Paid subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. By subscribing, you authorise us to charge your payment method for each renewal. Prices include or exclude taxes as shown at checkout.

If you upgrade, the new plan starts immediately and you pay the prorated difference shown before you confirm. If you downgrade, the change takes effect at the end of the current billing period. We will notify you at least 30 days before any price increase applies to your subscription; the new price applies from your next renewal after that notice, and you may cancel before it does.

If a renewal payment fails, Stripe retries it. If payment still cannot be collected, we may move your account to the Free plan, which limits paid features. Your forms and data are not deleted because a payment fails.

Plans paid in cryptocurrency through Coinfat are prepaid for a fixed period and do not renew automatically. To continue, pay the renewal invoice we send before the period ends; otherwise the account moves to the Free plan when the period expires. Pay the exact asset, network and amount on the invoice before it expires. The plan activates once Coinfat confirms the payment.

You can cancel at any time from the billing settings in your dashboard or by emailing support@onlyform.com. Cancellation stops the next renewal, and you keep access to your paid plan until the end of the period you have already paid for. After that, your account moves to the Free plan; your account and data are not deleted.

Fees are non-refundable, and we do not give refunds or credits for partial billing periods, unused time or downgrades, except as set out in our Refund and Cancellation Policy, which covers billing errors, duplicate charges and the rights that consumer law gives you. Nothing in these Terms limits a right to a refund or to withdraw from the contract that you have under the law that applies to you.

You own your forms, the responses you collect and the files you upload. You grant us a limited licence to host, copy, process, transmit and display that content only as needed to provide the service to you, follow your instructions, keep the service secure and comply with the law. We do not use your content for advertising.

You are responsible for your forms and for the data you collect with them. You must have the right to collect and use that data, tell respondents who you are and how you will use their answers, have a lawful basis for processing, obtain consent where the law requires it, respond to respondents' requests and delete data you no longer need. Check public links, shared reports, webhooks and integrations before you turn them on, and export anything you need before you delete content or close your account.

AI features send your prompts, form content and attachments to our AI provider, as described in the Privacy Policy. AI output can be inaccurate, incomplete or unsuitable, so review it before publishing or acting on it. AI output is not professional advice. You are responsible for the forms, emails and automated actions you publish or turn on, whether or not AI helped create them.

Integrations, sign-in providers and payment services are provided by third parties under their own terms. When you connect one, you authorise us to exchange the data that the connection needs. Disconnecting stops future transfers but does not recall data already delivered.

If you sell goods or services or take donations through a form, you are the seller. You are responsible for your products, delivery, pricing, taxes, refunds and disputes with your customers. We provide the form technology only.

You must follow our Acceptable Use Policy. We may investigate suspected misuse and remove content or restrict access where reasonably necessary.

The Onlyform software, brand, website, templates and documentation belong to Webbebo Technologies or its licensors. You may use our templates to create your own forms. You may not copy, resell or reverse engineer our software, or offer our template library as your own product, except as the law expressly allows.

You may stop using Onlyform and close your account at any time. We may suspend or close an account for a serious or repeated breach of these Terms, non-payment, a security threat or a legal requirement. Where it is practical and lawful, we will tell you why and give you a chance to fix the problem first; we may act immediately to protect people, our service or other customers.

When an account is closed, we delete its data as described in the Privacy Policy, except records we must keep by law. Export your data before closing your account.

We provide the service with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided "as is" and "as available".

For business customers, and to the extent the law allows: neither party is liable for indirect or consequential losses, or for lost profits, revenue or data; and our total liability under these Terms is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

Business customers will defend and indemnify us against third-party claims arising from their content or their breach of the Acceptable Use Policy, provided we tell them promptly about the claim and cooperate reasonably. This does not cover claims caused by our own breach.

If you are a consumer, these limits do not affect your statutory rights.

These Terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have jurisdiction over disputes arising from them. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring a claim in its courts.

Before starting legal proceedings, please contact us at support@onlyform.com so we can try to resolve the issue. For a grievance under Indian law, use the subject "Grievance"; we acknowledge grievances within 24 hours and resolve them within 15 days.

We may update these Terms as the service or the law changes. If a change materially affects you, we will notify you by email or in the dashboard at least 30 days before it takes effect, unless the law requires the change sooner. If you do not agree to the change, you may cancel before it takes effect. Continuing to use Onlyform after the effective date means you accept the updated Terms.

If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.