Data Rights and Requests

For your Onlyform account, billing records or other information that Webbebo Technologies holds about you, contact us at support@onlyform.com.

If you answered a form built with Onlyform, the organisation that owns the form decides how your answers are used, so contact it first. If you cannot identify or reach the form owner, email us the form URL and we will pass your request on and help the owner respond.

Depending on the law that applies to you, you can ask us to:

• Tell you what personal data we hold about you and give you a copy.
• Correct inaccurate or incomplete data.
• Delete your data.
• Restrict or object to how we use it, including for direct marketing.
• Give you your data in a portable format.
• Withdraw a consent you gave us.
• Review a decision we made about a request (an appeal).

People in India can also ask for a summary of the processing, seek grievance redressal and nominate another person to exercise their rights if they die or become incapacitated. People in the European Economic Area, the United Kingdom and Switzerland can complain to their data protection authority. People in US states with privacy laws can also opt out of sale, targeted advertising and certain profiling, and can use an authorised agent.

Email support@onlyform.com from the email address on your account, with the subject "Privacy request". Tell us what you want us to do and include enough detail to find the records, such as your account email, the form URL or the approximate date. You do not need to name a law.

Do not send passwords, card details, identity documents or wallet keys. If we need to confirm your identity, we will ask for the minimum information needed and use it only for that purpose.

We acknowledge requests within 3 business days and respond in full within 30 days. If a request is complex, we may extend this where the law allows and will tell you why within the first 30 days. Requests are free. We will not treat you differently for exercising your rights.

When we delete an account, we delete its profile, workspaces it owns, forms, responses and files. We keep only the records the law requires, such as invoices for tax purposes, and data in backups is removed as the backups rotate. We cannot delete copies that you or your integrations have already sent to other services, or public blockchain records of cryptocurrency payments.

Cancelling a subscription or deleting a form does not delete your account. You can export your responses from the dashboard before asking us to delete your account.

If you are not happy with our response, reply to tell us and we will review it. For a grievance under Indian law, email support@onlyform.com with the subject "Grievance"; we acknowledge grievances within 24 hours and resolve them within 15 days. You can also complain to the data protection authority or consumer forum in your country, and contacting us first does not affect that right.