Refund and Cancellation Policy

This policy applies to Onlyform subscriptions sold by Webbebo Technologies, H946, Phase 4, Ganapathy Maanagar, Coimbatore, Tamil Nadu 641006, India. It does not apply to goods, services or donations that another business sells or collects through an Onlyform form; contact that business for its refund policy.

Paid plans are billed in advance for a monthly or annual period, in the currency and at the price shown at checkout. Card and other conventional payments are processed securely by Stripe. Subscriptions renew automatically at the end of each period until you cancel, and the renewal is charged to the payment method on file. Your current plan, renewal date and invoices are shown on the Billing and Invoices pages of your dashboard.

You can cancel at any time, with no cancellation fee:

• In the dashboard, open Billing and select Cancel subscription.
• Or email support@onlyform.com from your account email address and ask us to cancel; we reply to confirm.

Cancellation stops the next renewal. You keep full access to your paid plan until the end of the period you have already paid for, and then your account moves to the Free plan. The Billing page shows the date your paid plan ends. Your account, forms and responses are not deleted when you cancel. If the cancellation does not go through, contact support@onlyform.com. Deleting forms or no longer using Onlyform does not cancel a subscription.

Payments are non-refundable. When you cancel, you are not charged again, but we do not refund or credit the remaining days of the current monthly or annual period, unused features, or the difference when you downgrade.

We always refund in these cases:

• You were charged twice for the same period.
• You were charged after a cancellation that we had already confirmed.
• You were charged the wrong amount because of an error on our side.
• A payment was made from your payment method without your authorisation.
• We materially reduce a paid feature you rely on and you cancel because of it; we refund the prepaid fees for the unused part of the period.
• The law that applies to you requires a refund (see section 6).

When you upgrade, the new plan starts immediately and you are charged the prorated difference shown before you confirm. When you downgrade, your current plan stays active until the end of the paid period and the lower plan starts at the next renewal. No refund is given for the difference.

Nothing in this policy limits a right that consumer law gives you. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may withdraw from your first subscription purchase within 14 days of the purchase date without giving a reason. If you ask us to start the service immediately and use it during those 14 days, we may deduct an amount proportionate to the service provided up to the date you withdraw. To withdraw, email support@onlyform.com with your name, account email, purchase date and invoice number, stating that you withdraw from the contract.

Consumers in India keep their rights under the Consumer Protection Act, 2019, including remedies for deficient service.

Plans paid in cryptocurrency through Coinfat are prepaid for a fixed period and do not renew automatically, so there is nothing to cancel: if you do not pay the next invoice, the account moves to the Free plan when the period ends. The same refund rules apply as for card payments. An approved refund is paid in the same cryptocurrency and network you paid with, to a wallet address you confirm from your account email, for the amount of the original invoice. We cannot recover funds sent to the wrong network, to an address other than the one on the invoice, or after the invoice has expired.

Email support@onlyform.com within 30 days of the charge, from your account email address, with the invoice number, the date and amount of the charge, and the reason for the request. Never send card numbers, security codes or wallet private keys. We reply within 5 business days. Approved refunds are returned to the original payment method; card refunds normally appear on your statement within 5 to 10 business days, depending on your bank.

If you think a charge is wrong, please contact us before opening a dispute with your bank so we can fix it quickly. Your right to dispute a charge with your bank is not affected.